Pay
Can I pay upon collection?
Yes, this is possible; please contact us regarding this.
What payment methods are available?
You can choose to order your item(s) and pay using the following payment options: Apple Pay, Google Pay, Paypal, Bancontact, Sofort Banking, KBC, Belfius, iDEAL, Klarna, In3, SprayPay, Mastercard, and Visa.
Can I also pay afterwards?
Yes, this is possible; pay 30 days after your order via the Klarna payment method.
Can I also pay in installments?
Yes, this is possible with various payment options.
Pay in three installments via the In3 payment method.
Pay in 12, 18, 24, or 36 months via the SprayPay payment method.
Can I pay at the door upon delivery?
Of course, this is possible; please contact us regarding this.
What is your account number?
BE03 9734 3314 8884
My payment was successful, but I haven't received an order confirmation yet. Has money been deducted? Then the order has safely reached us. In some cases, it can take up to one hour before you receive an order confirmation. Also, check your spam folder just in case!
Has no money been deducted? Then please contact us. The order you placed will then be cancelled, and you can place the order again.
I accidentally chose the wrong payment method, what should I do?
In this case, you may contact us. The order you placed will then be cancelled. You can then place a new order with the correct payment method.
If you have paid with the other payment method and money has been deducted from your account, it will be refunded within 24 hours.
I have not received an invoice, what should I do?
You can always find your invoice in your account under the heading ‘My orders’ if you have created an account.
If you have not created an account, you can send us an email and we will forward your invoice to you.
How long is my discount code valid for?
When you receive a discount code, you are always informed of its expiration date; if you want to be sure, you can contact us.
I ordered a pool with a free item, but the order confirmation/invoice says it is not free.
That is not a problem; we will notice this and automatically refund the €7.95 to the same account number from which you overpaid.
I get the following message when entering my discount code: Discount code ... is not valid for the items in your cart
Please contact us and we will assist you during your ordering process.
How quickly will I be refunded after cancellation?
In most cases, you will receive the amount within 3 working days into the account you used to pay. If you have not received anything after 5 working days, please contact us.
How quickly will I be refunded after returning?
In most cases, you will receive the amount within 3 working days into the account you used to pay. If you have not received anything after 5 working days, please contact us.
iDEAL in3 - Spread your payment in 3 installments without interest
Do you not want to pay for your purchase in one go? With iDEAL in3, you can pay for your purchase in 3 installments within 60 days, without any extra costs. This applies to purchases from €50 up to a maximum of €5,000.
Before your payment is processed, we perform a quick check of your details. Should your payment request not be approved for any reason, please feel free to contact us or choose another payment method. For more details about iDEAL in3, visit our website.
How it works:
- Choose iDEAL in3 at checkout:
Select iDEAL in3 as your payment method, after which a quick check of your details will take place.
- First payment & shipping:
Make the first payment, one-third of the total amount, via iDEAL and your order will be shipped immediately.
- Subsequent installments:
You pay the second installment within 30 days, and the third installment within 60 days. We will send you reminders in time so that you do not miss a payment.
