Warranty
How many years of warranty do I have?
We provide a 2-year warranty on all our electrical items and a 1-year warranty on all our non-electrical items.
For the sale of our ULTRA XTR Intex pools, we also provide a 2-year warranty on non-electrical parts.
I would like to claim a warranty, how do I do this?
When you want to report damage, flaws, or a defect in an item to us, we will in any case need the order number or invoice number. You can contact us via the email address: info@azzurapool.com
You can also always contact Intex's after-sales service directly.
Be sure to register your purchase via www.intex.eu
Intex Service Benelux
Ettenseweg 46
4706PB Roosendaal
The Netherlands
Tel: +31 (0)165-593939
Do you also repair Intex items?
We do not repair items.
Pool robots with a 3-year warranty!
All pool robots, with their technical refinement according to the latest state of the art and impressive features, are unparalleled. All our robot items are guaranteed to provide you with more free time, which contributes to a better quality of life.
Because of the advanced and state-of-the-art technology, our products are extremely reliable and free from defects. And if a manufacturing fault or malfunction occurs, you can count on a warranty that - with many products - goes much further than the legal minimum.
What does the warranty cover?
The 3-year warranty covers devices purchased from us when accompanied by a receipt or another document proving the validity of a 3-year warranty. The 3-year warranty ends three years after the device was purchased. The warranty is valid for warranty claims that occur within the European continent.
A warranty claim is valid when the device you purchased has become defective due to one of the causes below:
- manufacturing fault and material defect.
- direct effects of electrical energy as a result of earth fault, short circuit, excessive increase in current, overvoltage, and the like. Damage caused by external influences, such as indirect lightning strikes in the circuit or fire damage, is not covered by the warranty. Such externally inflicted damage may be covered under certain circumstances via your home insurance.
- failures of measuring, control, and safety devices.
- overpressure excluding explosions.
- implosion and other consequences of negative pressure.
- lack of water in the steam boiler and other devices.
- bursts as a result of centrifugal force.
What is not covered by the warranty?
- Wear and tear, cracks, and damage to parts sensitive to wear.
- Damage that does not affect the technical functionality of the device, such as scratches and wear.
- Damage or destruction as a result of intent or gross negligence or omission on the part of the buyer or other users of the device.
- Damage or destruction caused by incorrect installation/assembly, by improper repairs/modifications, by incorrect, unintended, or unusual use or cleaning of the device - especially when manufacturer instructions are not followed - and operating errors.
