Frequently Asked Questions
ORDERING
How can I place an order?
1: Add a product to your shopping cart
2: Enter your details
3: Choose from one of the payment options
4: Place your order by clicking on ‘Pay’
Do I need an account to order?
No, you do not need an account to make a purchase. However, it is convenient to create an account so that you have insight into your orders!
Can I change or cancel my order afterwards?
After placing your order, it is possible to change your details. We request that you send an email to info@azzurapool.com as soon as possible. We will do everything we can to help you and resolve it, but sometimes it may already be too late.
When I placed an item in my shopping cart, it was still in stock. At checkout, it is sold out. How is this possible?
We receive a huge number of orders a day. There is a possibility that the product will sell out during your checkout process.
SHIPPING
What are the shipping costs?
The shipping costs are €7.95 for both Belgium and the Netherlands. In both countries, shipping is free if the order is over €50.
What is the delivery time of my order?
Our policy is: you will have it at home within 3 working days. In some cases, it may unfortunately take a little longer due to delays with one of our carriers. Have you still not received the package after 5 working days? Then contact us via info@azzurapool.com.
You will receive an email as soon as your package is handed over to one of our carriers. This email contains your Track & Trace code with which you can track your package.
If one of our carriers cannot deliver the package to you or your neighbors, they will leave a card in your letterbox. With the code on this card, you can indicate on their website when they can come by. You can also choose to have your package delivered to the neighbors or to a collection point. If you do not make a choice, the package will be offered again the next day (up to a maximum of 4 times). Please note: a delivery address cannot be changed once the order has been placed.
How can I see the status of my shipment?
You will receive an email after your package has been shipped, containing the tracking code with which you can track the shipment.
My order has not been delivered after 1-4 working days, what now?
It may be that the delivery takes a little longer. If it takes longer than one week, we recommend that you contact our customer service via info@azzurapool.com.
Why haven't I received an order confirmation yet?
After placing your order, you will receive an order confirmation from us. Have you not received this email? Then check your junk mail! If you cannot find it there, then something probably went wrong with entering your details. Check in your account whether your email address is correct.
PAYMENT
How do I pay for my order?
You can pay for your order with us in several ways:
- iDeal
- Mister Cash/Bancontact
- Visa
- MasterCard
- Paypal
- Klarna
RETURNS
How can I return my item?
If for any reason you are not satisfied with your online purchase, you can return the unused items free of charge within 14 days of receipt.
The items must be returned undamaged and unused. If you wish to return the order, please send an email to info@azzurapool.com.
Important: Only unused items can be returned!
When will I get my money back?
Within 2 working days you will receive a refund for the returned items to the account you used for the original purchase.
My purchase was delivered incorrectly, damaged, or incomplete. What should I do?
We find it very annoying that you have a complaint about an item delivered by us. Always send us an email first via info@azzurapool.com.
