Delivery
What are the shipping costs?
We pay your shipping costs when you order for €50 or more. For orders under €50, you pay €7.95 in shipping costs, regardless of the weight or size of the order within Belgium and the Netherlands.
Can I have my order delivered by appointment?
For smaller items (up to 30 kg), you will automatically receive a link from our carrier where you can choose a delivery day.
For items heavier than 30 kg, you must note in the comments during your order which day you would like to have it delivered. If you forgot to note this with the order, you can contact us by phone or email.
During the ordering process, you have the option at all times to leave a note for the delivery of your order.
Can I choose a morning or evening delivery during my order?
Unfortunately, this is possible. You can always contact us to look for a suitable solution together for the delivery of your desired item.
Can I also pick up my order?
Yes, this is possible. During the order, you can choose to pick it up, and we will always contact you to make an appointment.
Can I also pick up my item at a pick-up point?
Unfortunately, this is possible.
What happens if I am not at home when the delivery arrives?
The delivery person will come by again the next working day. Are you not at home then either? Then your package will be delivered to the nearest pick-up point. Naturally, you will be kept informed of this via email.
My package was not received within 3 working days?
There may have been a delay with the carrier at the sorting center. For example, due to busy periods or a manual error. Unfortunately, this is out of our control. In most cases, your package will still be delivered. We understand this is annoying, we would think so too. Unfortunately, sometimes there is no other way. We naturally apologize for the inconvenience! We advise you to wait; if you have still not received your order after 5 working days, please contact us.
I received a different item than I ordered?
We would like to ask you to contact us immediately.
My order was not delivered complete?
If you have ordered multiple heavy items, your order was likely split into multiple packages. It is probable that there was a one-day delay for one of these packages with the carrier. If you have not received anything 5 working days after placing your order, please contact us.
